Privacy Policy and Commitment
Protecting your personal information with integrity and care
Introduction to Our Privacy Standards
This Privacy Policy explains how we collect, use, and safeguard your personal information on this website. We are dedicated to handling your data in a way that respects your privacy rights and complies with all applicable Australian laws.
We aim to be transparent about our data practices and provide you with clear information regarding your rights. By using this site, you agree to the terms outlined in this policy and any updates made in compliance with regulations.
Personal Data Collection Methods
We collect personal information that you provide voluntarily—such as contact details submitted via forms—or automatically via cookies and analytics for site improvement.
Information You Provide Directly
- • Completing contact or feedback forms on our site
- • Communicating with our support team by email or phone
- • Participating in consultation sessions or discussions
- • Requesting information or making specific enquiries
- • Providing details for identity verification purposes
Automatically Collected Data
- • Technical information from devices used to access our site
- • Browsing activity, time stamps, and page interactions
- • Usage patterns analysed for site enhancement
- • Cookie identifiers and basic device information
- • General location from IP address data
Purpose of Data Usage
Your personal data is used only for communication, site operation, service improvement, compliance, and legal obligations.
- • Handling your enquiries and offering support
- • Arranging consultations or follow-ups as requested
- • Improving website experience based on analytics
- • Adhering to regulatory or legal requirements
- • Maintaining security and preventing unauthorised access
- • Processing feedback or service-related requests
- • Communicating important updates or changes
Our Commitment: We will never share your details with third parties for marketing purposes. All information is treated with strict confidentiality and security.
Data Disclosure and Sharing
We only share data when necessary for service delivery, legal compliance, or protecting rights. Unauthorised data sharing is strictly prohibited by our policy.
Third-Party Service Providers
When using trusted vendors or partners for essential technical or support roles, data is protected by rigorous agreements and oversight.
Legal or Regulatory Disclosure
We may be required to disclose data if needed by law or legal proceedings but will always do so transparently.
Aggregated and Anonymous Insights
Some data helps us analyse site performance as anonymised metrics, never identifying individual users.
Your Privacy Rights in Australia
You are entitled to access, rectify, erase, or object to the processing of your personal information, subject to Australian law.
- • Request and receive a copy of your data
- • Request corrections to inaccurate data
- • Ask for data to be erased where allowed
- • Obtain your data in machine-readable format
- • Object to how your data is used
- • Ask to restrict some processing uses
Contact us with privacy concerns—we will respond in accordance with Australian data protection law.
Data Security Approach
We use robust technical and organisational measures to protect your data against loss, misuse, and unauthorised disclosure.
Technical Security Methods
- • SSL encryption protects transmissions
- • Firewall and intrusion monitoring in place
- • Regular vulnerability testing and scanning
- • Secure data storage using trusted technology
Organisational Safeguards
- • Confidentiality training for all staff
- • Strict access controls limit data exposure
- • Routine policy reviews for compliance
- • Incident response plans ready if needed
How Long We Keep Your Data
Personal data is retained only as long as required for the stated purposes, or as required by law, then securely deleted or anonymised.
- • Stored as long as your account is active
- • Retained only for ongoing consultations
- • Kept while relevant for service
- • Maintained as required by law
- • Only kept if you opt in to updates
You may request erasure in accordance with legal requirements.
Overseas Data Transfers
If data must leave Australia, we ensure adequate safeguards and legal compliance for your protection at all times.
- • Reviewed partner country privacy laws
- • Privacy agreements with service partners
- • Encryption during all transmissions
- • Ongoing oversight and data audits
Cookies and Tracking Policy
We use cookies to support essential operations, enhance your experience, and monitor site usage. You can control these settings at any time.
Types of Cookies Used
- • Vital for website functionality and navigation
- • Measure site usage and improve features
- • Remember your preferences securely
- • Support certain requested features
You have full control over cookies via browser settings.
Privacy Policy Changes
This policy is updated in line with legal requirements or business practices. We encourage you to check routinely for updates.
- • Notice provided on major changes
- • Email sent if required by law
- • Updates posted on our website
- • Review the update date for latest changes
Your ongoing use of our site is your acceptance of updates.
Contact Us About Privacy
Contact our support team to discuss privacy inquiries or submit a data request.
elitharnova
175B Stephen Street, Suite 201, Yarraville, VIC 3013 Australia
Phone: +61-8-0022-6027
Email: content@elitharnova.com
Policy last updated October 27, 2025
Effective from October 27, 2025